Privacy Policy

Hythehopes Limited  (“We” or “Us” or “Our”) are committed to protecting and respecting your privacy.

In accordance with the General Data Protection Regulation (GDPR), we have implemented this privacy notice (together with Our terms of use any other documents referred to on it) to inform data subjects, of the types of data we process about you. We also include within this notice the reasons for processing your data, the lawful basis that permits us to process it, how long we keep your data for and your rights regarding your data.

Please read the following carefully to understand Our views and practices regarding your personal data and how we will treat it.

For the purpose of the General Data Protection Regulation (GDPR) (the “Act”), the data controller is Hythehopes Limited of 43 Bridge Road, Grays, Essex  RM17 6BU.

This notice applies to users of Our website and subscribers of Our newsletter.

Data Protection Principles

Under GDPR, all personal data obtained and held by us must be processed according to a set of core principles. In accordance with these principles, we will ensure that:

  1. processing is fair, lawful and transparent
  2. data is collected for specific, explicit, and legitimate purposes
  3. data collected is adequate, relevant and limited to what is necessary for the purposes of processing
  4. data is kept accurate and up to date. Data which is found to be inaccurate will be rectified or erased without delay
  5. data is not kept for longer than is necessary for its given purpose
  6. data is processed in a manner that ensures appropriate security of personal data including protection against unauthorised or unlawful processing, accidental loss, destruction or damage by using appropriate technical or organisation measures
  7. we comply with the relevant GDPR procedures for international transferring of personal data

Types of Data Held

We may collect and process the following data about you:

  • Information that you provide by filling in forms on Our site https://www.hythehopes.co.uk or https://www.hythehopes.com (“Our Site”). This includes information provided at the time of registering to use Our Site, subscribing to Our service, posting material or requesting further services. We may also ask you for information when you contact Us or when you report a problem with Our Site.
  • If you contact Us, we may keep a record of that correspondence.
  • We may also ask you to complete surveys that we use for research purposes, although you do not have to respond to them.
  • Details of transactions you carry out through Our Site and of the fulfilment of your orders.
  • Details of your visits to Our Site including, but not limited to, traffic data, location data, weblogs and other communication data, whether this is required for Our own purposes or otherwise and the resources that you access.

IP addresses

We may collect information about your computer, including where available your IP address, operating system and browser type, for system administration and to report aggregate information to Our advertisers. This is statistical data about Our users’ browsing actions and patterns, and does not identify any individual.

Cookies

Our website uses cookies to distinguish you from other users of Our Site. This helps us to provide you with a good experience when you browse Our Site and also allows us to improve Our Site. For detailed information on the cookies we use and the purposes for which we use them see Our Cookie policy.

Where we store your personal data

The data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area (“EEA”). It may also be processed by staff operating outside the EEA who work for us or for one of Our suppliers. Such staff may where appropriate be engaged in, among other things, the fulfilment of your order, the processing of your payment details and the provision of support services. By submitting your personal data, you agree to this transfer, storing or processing.

We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.

All information you provide to us is stored on Our secure servers. Where we have given you (or where you have chosen) a password which enables you to access certain parts of Our Site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do Our best to protect your personal data, we cannot guarantee the security of your data transmitted to Our Site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

Lawful Basis for Processing

The law on data protection allows us to process your data for certain reasons only. In the main, we process your data for our legitimate interests. The below information outlines the use of your information.

Uses made of the information

We use information held about you in the following ways:

  • To ensure that content from Our Site is presented in the most effective manner for you and for your computer.
  • To provide you with information, products or services that you request from us or which we feel may interest you, where you have consented to be contacted for such purposes.
  • To carry out Our obligations arising from any contracts entered into between you and us.
  • To allow you to participate in interactive features of Our service, when you choose to do so.
  • To notify you about changes to Our service.

We may also use your data to provide you with information about goods and services which may be of interest to you.

If you are an existing customer, We will only contact you by electronic means if you have previously consented to this.

If you are a new customer, We will contact you by electronic means only if you have consented to this.

If you do not want Us to use your data in this way please tick the relevant box situated on the form on which we collect your data.

Who We Share Your Data With

We may disclose your personal information to any member of Our group, which means Our subsidiaries, Our ultimate holding company and its subsidiaries, as defined in section 1159 of the UK Companies Act 2006.

When someone visits https://www.hythehopes.co.uk or https://www.hythehopes.com we use a third party service, Google Analytics, to collect standard internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to the various parts of the site. This information is only processed in a way which does not identify anyone. We do not make, and do not allow Google to make, any attempt to find out the identities of those visiting our website. You can find more information on how cookies are used on this website in Our Cookie Policy.

As part of the registration process for our e-newsletter, we collect personal information. We use that information for a couple of reasons: to tell you about stuff you’ve asked us to tell you about; to contact you if we need to obtain or provide additional information; to check our records are right and to check every now and then that you’re happy and satisfied. We don’t rent or trade email lists with other organisations and businesses.

We use a third party provider, MailChimp, to deliver our newsletter. We gather statistics around email opening and clicks using industry standard technologies to help us monitor and improve our e-newsletter. For more information, please see MailChimp’s privacy notice.

You can unsubscribe to general mailings at any time of the day or night by clicking the unsubscribe link at the bottom of any of our emails or by emailing our data protection officer Daryl Wright

We may disclose your personal information to third parties:

  • In the event that We sell or buy any business or assets (including Us), in which case we may disclose your personal data to the prospective seller or buyer of such business or assets.
  • If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply Our terms of use and other agreements; or to protect Our rights, property, or safety, or those of Our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.

Retention Period

We may retain data collected via Our website for up to 5 years.

Your rights

You have the following rights in relation to the personal data we hold on you:

  1. the right to be informed about the data we hold on you and what we do with it;
  2. the right of access to the data we hold on you.
  3. the right for any inaccuracies in the data we hold on you, however they come to light, to be corrected. This is also known as ‘rectification’;
  4. the right to have data deleted in certain circumstances. This is also known as ‘erasure’;
  5. the right to restrict the processing of the data;
  6. the right to transfer the data we hold on you to another party. This is also known as ‘portability’;
  7. the right to object to the inclusion of any information;
  8. the right to regulate any automated decision-making and profiling of personal data.

More information can be found on each of these rights in our separate policy on your rights under GDPR which you can request by contacting info@hythehopes.co.uk.

Consent

Where you have provided consent to our use of your data, you also have the right to withdraw that consent at any time. This means that we will stop processing your data.

Our Site may, from time to time, contain links to and from the websites of Our partner networks, advertisers and affiliates.  If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies.  Please check these policies before you submit any personal data to these websites.

Access to information

The Act gives you the right to access information held about you. Your right of access can be exercised in accordance with the Act. Any access request will be free of charge.

Changes to Our privacy policy

Any changes we may make to Our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail.

Making A Complaint

If you think your data rights have been breached, you should raise a complaint to the Us by contacting our Data Protection Officer (darylwright@hythehopes.co.uk). If you are unsatisfied with the outcome you receive then you are able to raise a complaint with the Information Commissioner (ICO). You can contact the ICO at Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF or by telephone on 0303 123 1113 (local rate) or 01625 545 745.

Contact

Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to info@hythehopes.co.uk